Resume
A .pdf version of this resume is available HERE
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COLLIN L. TURNER
Linked-In Profile: http://www.linkedin.com/in/collinturner
Career summary: Technical, SDK Writer/Instructional Designer specializing in targeting both technical and non-technical audiences. My experience includes working within tight budgets. I am comfortable documenting both hardware, software and instructional products. Upper level management experience also affords me the ability to make decisions when required.
Professional Skills
- Technical, SDK, API documentation
- Team Training: Created, Implemented and Trained teams on New Media solutions for the Wasatch Front Regional Multiple Listing Service
- Created the first, Internet hosted Flash-based interactive product demos
- Software Spec. Documentation – Phase one development documentation for initial software development
- Experience w/ technical documentation – VOIP and Telecommunication systems
- Application documentation – Help and Training documentation for end users
- Internet programming (Flash, PHP, ASP, VBScript, JavaScript, ASP, Oracle, MySQL, HTML, SMIL, XML)
- A+ Certification
Software
- Creative/Productivity Software
- Utilized Microsoft products: Word, Excel, PowerPoint, Visio, Access, Project, etc.
- Adobe/Macromedia products: InDesign, Captivate, Flash, DreamWeaver, HomeSite, Fireworks, RoboHelp, SiteSpring, Photoshop, FrameMaker, PageMaker, Premier, Illustrator, AfterEffects.
- Other products: Flare, FileMaker Pro, Bryce, SoundForge, Poser, Quark, Microangelo, etc.
- Video Encoding (QuickTime, Real, Windows Media, MPEG, VCD, Divx, XviD).
- Multiple OS (Windows, Mac, Linux, DOS, SUN, VAX).
Employment History
Technical Writer
ClearOne — Salt Lake City, UT
April 2008 – Present
- Creating product documentation, datasheets, manuals and marketing materials
- Cut documentation printing costs by at least 30% in the first year
- Cut documentation localization costs by at least 20% in the first year
- Created and implemented a Subject Matter Expert (SME) system to increase accuracy and efficiency of documentation
Technical Writer / SDK Writer / Team Lead
Aculis Inc. / LANDesk — South Jordan, UT
August 2007 – Present
- SDK Documentation: Create, maintain SDK and API documentation
- Created documentation procedures that outlined and taught incoming developers and engineers new techniques for processes that had not been fully documented or developed. This decreased their learning curves significantly.
- Team lead – User Experience team consisting of 2 engineers and 1 developer in multiple locations.
Instructional Designer
Morgan Stanley — West Valley, UT
March 2007 – August 2007
- Technical Writer/Designer: Create and Maintain training materials for Morgan Stanley employees worldwide
- Implemented Adobe Captivate as a training system for system and procedural demonstrations, self-study and training
- Project Management: Managed two 6 month+ projects for New Hire Training
- Management: Managed two contractors – Contractors located in Utah and New Jersey, USA
- Infrastructure: Implemented key technology and procedural upgrades
Technical Writer – Project/Account Manager
iCentris Inc. Salt Lake City, UT
Aug 2005 – March 2007
- Project Management: Barrick Gold North America – Managed North American Land Information Pilot Project. Created Software Spec. documentation for Barrick Gold North America Land Information Systems and PIMS software systems
- Review, monitor and update all existing iCentris help documentation for new software releases, training guidelines and manuals
- Project Management - 4 clients (Global) ranging from Multi-Level Marketing to Service industries
- Created documentation for Client Communications (Including VOIP and other telecommunication systems)
Freelance Developer / Writer
Nov 2001 – Aug 2005
Department of Workforce Services, State of Utah – Provo
- Proofreading, copy editing, Technical Writing for a non-technical user base
- Created training software for non-technical end-users
- Audio Processing & Voiceovers
Freelance Projects
- Writer/Technical Writer
- Multiple freelance publications
Technical Writer
Impact Media – American Fork, UT
Aug 2001 – Nov 2001
- Content Management, Research, Graphic Design
- Interactive Designer, Trainer, Sales Support
- Project management and delivery of e-commerce and technology solutions
Tech Writer / Interactive Media Director
Amazing Outdoors / Utah Outdoors — Salt Lake City, UT
1998 – 2001
(Acquired VisionNet in 1999)
- Managed the first profitable and visible division of the company
- Authored and edited technical software manuals from first build to full deployment: key emphasis on creating workable material for technical and non-technical audiences
- Created and implemented marketing plans for all Interactive Media products (film, web and an outdoor Television series starring Karl Malone)
- Contributing Author with 3 book credits including Editor, Co-Author and Photographer and author for Utah Outdoors Magazine
- Project management, Research and Development, delivery of e-commerce and technology solutions.
- Wrote training materials and conducted training for clients in all related industries
Education
- 1991-1997 Attended Weber State University studying English (BSE – Technical Writing) and History. Dean’s List 1995-1997
- 4 years experience as editor and ESL tutor while attending Weber State University
- Worked as Editor-in-Chief of WSU’s Literary Journal “Metaphor” in 1996
- Won numerous writing awards while attending WSU
- Numerous courses and workshops in Management techniques, business development and marketing